Lulu Hypermarket
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lulu Hypermarket Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lulu Hypermarket has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Lulu Hypermarket to a friend or colleague.
- Rating Distribution
Pros: Diversity of products in store, I like it nearest my building, Yes.
Cons: Due to poor customer service, No value for customer, Staff behaviour.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lulu Hypermarket has 1.8 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Lulu Hypermarket to a friend or colleague.
- Rating Distribution
Pros: Diversity of products in store, I like it nearest my building, Yes.
Cons: Due to poor customer service, No value for customer, Staff behaviour.Recent recommendations regarding this business are as follows: "I can’t recommend, avoid buying electronics", "Nothing, because I know you will not do anything", "Do not do double payment, it's a poor response later", "Bad service with talabat", "I prefer buy from lulu though bad experiences reallly make frustrating too".
Most users want Lulu Hypermarket to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lulu Hypermarket Reviews
"Account lost"
My account deleted old account reason Family room for good night deleted recommendation help from my
"Battery drained (ASus gaming laptop)"
Purchased new laptop gaming Asus- 4th January- came back at hypermarket at 6th to check the battery- its automatic drained even its not connected to WiFi. They...
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Verified Buyer |
Ras Al-Khaimah, Imarat Ras Al Khaymah
Very bad experience and service ur online shopping
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Battery drained (ASus gaming laptop)
Preferred solution: Full refund
User's recommendation: I can’t recommend, avoid buying electronics
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My swing is not fixed properly
Preferred solution: I want to fix it properly , if not refund
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Verified Reviewer |
Abu Dhabi, Abu Dhabi
I finds waste line in chichken
Preferred solution: Apology
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Verified Buyer |
Abu Dhabi, Abu Dhabi
Ordered walnut and delivered almond
User's recommendation: I prefer buy from lulu though bad experiences reallly make frustrating too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I've encountered a double transaction on my credit cards at Capital mall Lulu,
Dear Gentlemen,
On November 11, 2023, during my visit to Lulu Shopping Center at Capital Mall, I redeemed ADCB touch points for 126.50 AED. Although the confirmation message from ADCB indicated 25300 touch points redeemed, the cash counter officer claimed the transaction was incomplete and requested an additional payment.
Upon discussing this issue with your duty executive, I was assured that the double transaction would be rectified within two days and the extra payment refunded.
I spent considerable timearound one and a half hoursdealing with this matter. However, after waiting for a week, there was no resolution. My inquiries to the bank confirmed that the transaction was indeed completed at Lulu store and reflected in my monthly statement.
Despite my subsequent visits on November 17, 2023, November 27, 2023, and December 1, 2023, there has been no satisfactory response from your staff. They advised me to contact the bank, but after approaching them, the transaction's completion was verified through the statement.
I've invested nearly 10 hours and made four visits in attempts to resolve this matter without success.
The disappointing response from Lulu wasn't anticipated, and it's significantly undermining my trust in their services.
This situation appears to be a violation of consumer rights as outlined in Federal Law No. 15 on Consumer Protection.
Your immediate action on this matter would be highly appreciated.
Preferred solution: My refund
User's recommendation: Do not do double payment, it's a poor response later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complain
Preferred solution: Apology
User's recommendation: Bad service with talabat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late delivery
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warsaw, Mazovia
Corporation
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Verified Reviewer
Washing machine not working
Preferred solution: Service
Abu Dhabi, Abu Dhabi
Bad quality of food and price high
User's recommendation: Nothing, because I know you will not do anything
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Verified Reviewer
Compalint
- Stupid salesperson
- Na ah
Preferred solution: Price reduction
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Verified Buyer |
Abu Dhabi, Abu Dhabi
Missed order
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Verified Reviewer |
Abu Dhabi, Abu Dhabi
100 aed voucher
Preferred solution: Full refund
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Verified Buyer |
Jaswantnagar, Uttar Pradesh
I add monny but not resive monny please give me my money
- Please give me my refund
- Please give me my refund
Preferred solution: Full refund
User's recommendation: Please give me my refund
Cultural issues in communication
About
As a part of a truly global LuLu Group International, Lulu Hypermarket is a leading retail mall offering goods in more than 120 stores for shoppers in Gulf countries. Apart from variety of retail shops within the market, LuLu offers parking place for its guests, playground for visitors with children, money exchange services, and a food court with variety of cuisines. Lulu departments feature consumer electronics, life style and fashion, fresh foods and groceries, and household appliances as well as home decoration. Lulu Hypermarket is a top tier retailer owning a variety of labels of grocery and frozen foods, healthcare, and beauty products etc.
Lulu Hypermarket is ranked 185 out of 537 in Supermarkets and Malls category
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